Terms of Service

By accessing or using the Thinklar website at thinklar.com or by engaging Thinklar AI Pvt. Ltd. ("Thinklar", "we", "our", "us") for consulting services, you ("Client", "you") agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, you must not use our website or services. These terms constitute the entire agreement between you and Thinklar regarding use of our website; actual service engagements are governed by separate Statement of Work or Master Services Agreement documents.

Thinklar provides enterprise AI consulting services including, but not limited to:

• Enterprise Autonomous Operating System (EAOS) design and development
• Hierarchical Multi-Agent System (HMAS) architecture and engineering
• Agentic AI development and deployment
• AI Gateway design and implementation
• LLMOps, MLOps, and AI security advisory
• AI workforce design and autonomous operations consulting

Service scope, deliverables, timelines, and pricing for each engagement are agreed upon in a separate Statement of Work (SOW) or client agreement.

You must be at least 18 years old and have the authority to enter into legally binding agreements on behalf of your organisation to use our services. By using our services, you represent and warrant that you meet these requirements.

When using our website or engaging our services, you agree to:

• Provide accurate, current, and complete information in all forms and communications
• Use our website and services only for lawful purposes
• Not attempt to gain unauthorised access to any part of our systems or infrastructure
• Not transmit harmful code, malware, or any content that is unlawful, defamatory, or infringing
• Not use our services to develop competing products or replicate our proprietary methodologies without consent
• Maintain the confidentiality of any login credentials or access tokens provided
• Promptly notify us of any security breach or unauthorised use

Our IP: All content on this website — including text, graphics, logos, methodologies (EAOS, HMAS frameworks), software, and documentation — is the exclusive property of Thinklar AI Pvt. Ltd. and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

Client deliverables: Intellectual property rights for custom deliverables produced during an engagement are allocated as specified in the applicable SOW or client agreement. Unless otherwise agreed in writing, Thinklar retains ownership of all pre-existing IP, tools, frameworks, and methodologies used to produce deliverables.

Feedback: If you provide suggestions or feedback about our services, you grant us a royalty-free, worldwide licence to use that feedback without obligation to you.

Each party agrees to keep confidential any non-public information disclosed by the other party during an engagement ("Confidential Information"). Confidential Information may not be disclosed to third parties without prior written consent, except:

• To employees or contractors who need it to perform their duties and are bound by equivalent confidentiality obligations
• As required by applicable law or court order (with prompt advance notice where permitted)
• If the information becomes publicly available through no fault of the receiving party

This obligation survives the termination of any engagement for a period of three (3) years.

Fees for consulting engagements are set out in the applicable SOW. Unless otherwise agreed:

• Invoices are due within 30 days of the invoice date
• Late payments accrue interest at 1.5% per month
• Thinklar may suspend services for accounts overdue by more than 15 days
• All fees are exclusive of applicable taxes; you are responsible for any GST, VAT, or other taxes
• Expenses agreed in the SOW are billed at cost with supporting documentation

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The website will be uninterrupted, error-free, or free from viruses
• AI system outputs will be accurate, complete, or suitable for any specific purpose
• Results of any consulting engagement will meet specific performance targets (unless expressly warranted in an SOW)

AI and machine learning systems are inherently probabilistic. We recommend appropriate human oversight for all AI-assisted decisions.

To the fullest extent permitted by applicable law, Thinklar's total cumulative liability to you for any claim arising from these terms or a consulting engagement shall not exceed the total fees paid by you in the three (3) months immediately preceding the claim.

In no event shall Thinklar be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, business, or goodwill
• Damages resulting from third-party actions or force majeure events

Some jurisdictions do not allow the exclusion of certain damages; in such cases, our liability is limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless Thinklar, its officers, employees, and contractors from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your use of our services in violation of applicable law
• Any data or content you provide to us that infringes third-party rights
• Your organisation's deployment or use of AI systems developed during an engagement

Either party may terminate a consulting engagement as specified in the applicable SOW. Thinklar reserves the right to suspend or terminate website access immediately, without notice, for violations of these Terms.

Upon termination of an engagement: all outstanding fees become immediately due; each party returns or destroys Confidential Information of the other party; and provisions that by their nature should survive (IP ownership, confidentiality, limitation of liability, governing law) shall continue in effect.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes shall first be subject to good-faith negotiation. If unresolved within 30 days, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Bengaluru, Karnataka, India.

Notwithstanding the foregoing, either party may seek injunctive or equitable relief from courts of competent jurisdiction to protect intellectual property or confidential information.

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the "Last updated" date and, where appropriate, by direct notification. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, please contact our legal team: